Privacy Policy
Al & Me Limited (we, us or Al & Me), is a company incorporated and registered in England and Wales, whose registered office is at STC House, 7 Elmfield Road, Bromley, Kent, BR1 1LT.
This privacy policy provides important information about how Al & Me handles personal data. This policy applies to any Al & Me website, application, product or software (the Site). Personal data means any information relating to an individual, which can identify them, either directly or indirectly
Any changes we make to our privacy policy will be posted on this page.
By visiting or placing an order on this Site, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION WE COLLECT
When you visit our Site, place an order or register you may be asked to provide certain information about yourself including your name, contact details, delivery address and product selections which may be stored and/or transferred and/or shared with 3rd party applications.
We do not store your payment details.
We do, however, receive and record information by tracking user traffic patterns throughout this Site.
We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
HOW WE USE YOUR PERSONAL DATA
We may use and analyse the information to administer, support, improve and develop our business, customer service and the features of this Site, associated communications and overall service to you as a customer.
We may use your personal data for the following:
Fulfil your orders, deliver products and process your payments and refunds.
Provide customer service.
To keep a record of when and why you contact us and to keep your contact details up-to-date.
Improve our website and services to you, develop new products or features.
To prevent or detect fraud or abuses of our Site.
To enable third parties to carry out technical, logistical or other functions on our behalf.
Where you have consented, to notify you of products or special offers that may be of interest to you. You are able, at any time, to opt out of receiving such information by contacting us via the details listed at the end of this Policy.
Please note that by submitting reviews regarding the Site, you consent to us using such reviews on the Site and in any marketing or advertising materials created by us or on our behalf.
The personal data you submit to us will only be retained for as long as is required for the purposes for which it was collected or as required by law.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL DATA WITH THIRD PARTIES
We may disclose your personal data to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our site and email distribution, and business partners who provide order fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK and EU data protection laws.
We share your Personal Information with third parties to help us use your personal information, as described above. For example, we use Squarespace to host our online store you can read more about how Squarespace uses your personal Information here:
https://www.squarespace.com/privacy
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.
In addition, when in line with your selected marketing preferences, we use Mailchimp as our service provider for email newsletters. You can view a copy of Mailchimp's Privacy Policy here:
https://mailchimp.com/legal/privacy/
DISCLOSURE OF YOUR INFORMATION
We do not and will never sell your information to 3rd parties for any purpose.
We will disclose any of your personal data to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).
HOW WE STORE AND PROTECT YOUR PERSONAL DATA
We do not store any payment details. Your payment details are encrypted and securely stored by payment processors who are authorised and regulated by the Financial Conduct Authority as Electronic Money Institutions.
Our payment processor (Stripe) will also collect payment information from you. You can read their privacy policy at https://stripe.com/privacy.
This Website is hosted via Squarespace. They store your data in multiple Tier III data centres across the United States. They serve images and other static assets via multiple geographically distributed content delivery networks (CDNs). This system ensures that the data in each page view is served from the data centre closest to the visitor’s location.
All Squarespace sites are hosted across their private cloud with full redundancy. If a primary service fails, they can switch to a backup service. Their Operations team monitors Squarespace sites 27/7 and is ready to respond to incidents within minutes of detecting an anomaly.
CHILDREN
If you’re under 18, you may use alandme.co.uk only with the supervision of a parent or guardian.
ACCESS TO YOUR DATA
We respect your right to access and control your data, and we will respond to requests for data and, where applicable, will correct, amend, or delete your personal data. Please address your request to: Al & Me Ltd, STC House, 7 Elmfield Road, Bromley, Kent, BR1 1LT or email us info@alandme.co.uk
COOKIES:
Cookies are pieces of computer code that allow small amounts of information to be passed from your internet browser to our web server. They allow websites to recognise your PC, mobile, tablet or other device as you browse. For more detailed information about how cookies work, please visit www.allaboutcookies.org. Data passed by cookies will never contain your name, address, telephone number or payment details.
Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features.
For full details of all Cookies used on this site please visit Squarespace ‘About the cookies Squarespace users’
If you choose not to accept cookies you may not be able to use certain features on this website.
SHARE
If you take the opportunity to ‘share’ alandme.co.uk content through social networks such as Facebook, Instagram and X (formally known as Twitter) you may be sent cookies from these websites. We do not control the setting of these cookies, so suggest you check the third-party websites for more information about their cookies and how to manage them.
DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires.
CONTACT
If you require any further information regarding this policy or would like to see, edit or delete the information we hold on you, please do not hesitate to contact us at STC House, 7 Elmfield Road, Bromley, Kent, BR1 1LT or email us at: info@alandme.co.uk.