Privacy policy
Last updated: 11 June 2026
Al & Me respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it and your rights
Al & Me Ltd (we, us or Al & Me), is based in England and operating in Great Britain. We act as the data controller when you interact with our website, place and order or contact us.
This privacy policy provides important information about how Al & Me handles personal data. This policy applies to any Al & Me website, application, product or software (the Site). Personal data means any information relating to an individual, which can identify them, either directly or indirectly.
By visiting and/or placing an order on this Site, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION WE COLLECT
Information you provide to us:
When you visit our Site or place an order you may be asked to provide certain information about yourself which may include your name, contact details, delivery address, billing address, payment confirmation and product selections which may be stored and/or transferred and/or shared with 3rd party applications.
Information we collect automatically:
When you visit the Site we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected data as “device information”
We collect device information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier allowing information to be passed from your internet browser to our web server. They allow websites to recognise your PC, mobile, tablet or other device as you browse. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features. For more detailed information about cookies and how you can control cookies through your browse setting please visit www.allaboutcookies.org.
“Log files” track actions occurring on the Site collecting data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
“Web beacons”, “tags” and “pixels” are electronic files used to record information on how you browse the Site.
HOW WE USE YOUR PERSONAL INFORMATION
We may use and analyse the information to administer, support, improve and develop our business, customer service and the features of this Site, associated communications and overall service to you as a customer.
We may use your personal data for the following:
Fulfil your orders, deliver products and process your payments and refunds.
Provide customer service, communication and order updates.
To maintain your account
To keep a record of when and why you contact us and to keep your contact details up-to-date.
Improve our website and services to you, develop new products or features
To prevent or detect fraud or abuses of our Site.
To enable third parties to carry out technical, logistical or other functions on our behalf.
Where you have consented (opted in), to notify you via marketing emails of products or special offers that may be of interest to you.
Please note that by submitting reviews regarding the Site, you consent to us using such reviews on the Site and in any marketing or advertising materials created by us or on our behalf.
The personal information you submit to us will only be retained for as long as is required for the purposes for which it was collected or as required by law.
We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION WITH THIRD PARTIES
We do not and will never sell your information to 3rd parties for any purpose.
We may disclose your personal data to our trusted service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our site and email distribution, and business partners who provide order fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection laws.
We share your Personal Information with third parties to help us use your personal information, as described above. For example, we use Squarespace to host our online store you can read more about how Squarespace uses your personal Information here:Privacy Policy — Squarespace
We do not store any payment details. Your payment details are encrypted and securely stored by payment processors who are authorised and regulated by the Financial Conduct Authority as Electronic Money Institutions.
Our payment processor (Stripe) will also collect payment information from you. You can read their privacy policy at Privacy Policy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your personal information here: Google Privacy Policy
You can also opt-out of Google Analytics here:Google Analytics Opt-out Browser Add-on Download Page.
CHILDREN
Our website is not intended for the use of anyone under the age of 18 - we do not knowingly collect data from children.
YOUR RIGHTS
You have the right to access the personal information that we hold about you, correct or update your information, request deletion of your information, withdraw your consent for marketing (opt out), restrict or object to processing of personal information, ask for your data in a portable format
Please address your request to: Privacy Compliance Officer, Al & Me Ltd, 189a High Street Beckenham Kent BR3 1AH or email us info@alandme.co.uk
SECURITY & DATA RETENTION
This site is hosted by Squarespace. They store your data in multiple Tier III data centres across the United States. They serve images and other static assets via multiple geographically distributed content delivery networks (CDNs). This system ensures that the data in each page view is served from the data centre closest to the visitor’s location.
All Squarespace sites are hosted across their private cloud with full redundancy. If a primary service fails, they can switch to a backup service. Their Operations team monitors Squarespace sites 27/7 and is ready to respond to incidents within minutes of detecting an anomaly.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
We will retain your personal information for a reasonable period for the purposes outlined above or as required by law.
CHANGES TO THIS POLICY
Any changes we make to our privacy policy will be posted on this page with “latest updated” date.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below.
If you are not satisfied with how we have handled your personal information you have the right to complain to the ICO(UK)
CONTACT
If you require any further information regarding this policy, would like to see, edit or delete the information we hold on you, or are unhappy with how we have handled your information please contact us
Privacy Compliance Officer 189a High Street, Beckenham, Kent, BR3 !AH
or email us at: info@alandme.co.uk.