FAQ’s

If you have any questions please do not hesitate to contact us via our contact page or email info@alandme.co.uk and we will be happy to assist.

Frequently asked questions:

Is the wax natural?
The wax we use is rapeseed oil and coconut oil which is sourced from renewable crops - 100% plant based.  It is completely free from paraffin, soy, palm, beeswax and synthetic additives.

To find out more  about how our candles are made please visit about us

How long until my order arrives?
We hand pour and finish all of our candles and aim to dispatch your purchase within 1-3 working days. UK parcels are sent via a tracked Royal Mail service. Once dispatched you will receive a despatch confirmation email with your tracking number. Our standard delivery aim is 3-5 days from dispatch.

For further details please visit our shipping information

Can I refund or exchange?
We hope you are really happy with your purchase, if for any reason you are not please contact us info@alandme.co.uk

For full details please visit our returns policy

Do you offer wholesale?
Please contact us via contact page or email info@alandme.co.uk, we would be happy to discuss.